Drs. Doering, Torrance-Perks, Drugovic, Lawrence, Aquino and Associates

Privacy and Confidentiality

Ensuring the privacy of your personal information is a vital part of providing psychological care.  We are committed to collecting, using and disclosing your personal information responsibly.  A complete version of our Privacy Policy is available to our clients upon request.  In general, our Privacy Policy ensures:

  1. only necessary information is collected about you;
  2. a client's information is only shared with their consent;
  3. storage, retention and destruction of your personal information complies with existing legislation and privacy protection protocols; and,
  4. our privacy protocols comply with privacy legislation, standards of our regulatory body, the College of Psychologists of Ontario and the law. 

In our practice, each individual Psychologist acts as his or her own Privacy Information Officer.  Ordinarily, everything that you tell your Psychologist is private and confidential and no information from our work together is released without your consent. There are, however, unusual circumstances in which the client's right to confidentiality is limited by legal or ethical obligations.  Such circumstances include the following:

  1. the client displays a clear intent to harm themselves or someone else;
  2. the Psychologist has reasonable grounds to suspect that a child (presently under 16 years of age) is or may be in need of protection. The grounds for protection include physical harm, a pattern of neglect, sexual abuse or emotional abuse (i.e., causing serious emotional harm or developmental delay). In each case the Children's Aid Society will be contacted;
  3. the client tells the Psychologist that she/he has been sexually abused by a regulated health professional. Although we do not have to reveal the client's identity if they do not wish to be identified, the incident will be reported to the regulatory body of the health profession involved. 
  4. A court of law has subpoenaed the client's records.
  5. The Long Term Homes Act, Retirement Homes Act, and Residential Homes Act require manadatory reporting of all suspected physical, sexual, emotional, verbal, financial abuse of a resident.
  6. The Missing Persons Act gives police the ability to obtain information about a missing person after reasonable efforts have not enabled them to locate the person. If the police present an Order or a Search Warrant from a judge or justice of the peace or an Urgent Demand in writing, a Psychologist is required to provide file information about that missing person. 

When we see children and adolescents, we attempt to keep the parent(s) informed of the child's progress and discuss information which, in our judgment, is appropriate or necessary to be shared with the parent, but otherwise we respect the child's confidentiality.   Legislation in Ontario requires that client records be retained for at least ten years, or in the case of files for child clients, ten years past their 18th birthday.  Records may be retained longer under exceptional circumstances.